Support
FAQ
Answers on pump run time, equipment sizing, filter care, and orders — organized by category so you can find what you need fast.
Cleaning & Maintenance Schedule
2 questionsHow often should I test my water and clean the baskets?
Test chemistry 2–3 times a week (more if the pool sees heavy use), and empty the pump strainer basket and skimmer basket at least once a week.
How often should I backwash or clean my filter?
Cartridge filters just need a hose-off/deep clean 1–2 times a year. Sand and DE filters get backwashed/backflushed whenever the pressure gauge rises — sand should be replaced every 5–7 years.
Orders & Returns
5 questionsWhat is your return policy?
Returns are accepted within 15 calendar days of delivery. The item must be unopened, unused, and in its original packaging — we can’t accept it once it’s been opened or installed. Read our full Return Policy.
How do I start a return?
Email us your order number, we’ll send a Return Merchandise Authorization (RMA) and instructions, then you ship the item back. Here’s how it works:
Do you accept exchanges?
We don’t offer direct exchanges. If you need a different item, return the eligible product for a refund and place a new order.
What items can't be returned?
- Chemicals, hazardous materials, and flammable liquids/gases
- Custom or special-order items
- Sale/discounted products and gift cards
- Anything that’s been opened, installed, or shows signs of use
How long do refunds take, and what about warranty?
Once we’ve received and inspected an approved return, refunds go back to your original payment method within 10 business days (original shipping fees aren’t refunded). Defective items are covered by the manufacturer’s warranty — MSP Supply doesn’t process warranty claims directly, so you’ll contact the manufacturer to start one.
Didn’t find your answer? We’re happy to help.
Email support@msppool.comPool Calculator
What size pump, filter, or heater?
Tell us your pool's shape and we'll calculate volume, required flow, and starting equipment ranges.
Plumbing size check
Important: pump selection shouldn't be based on horsepower alone. The pump you choose must be able to produce your required GPM at your system's actual total dynamic head, according to the manufacturer's performance curve. Use the horsepower ranges above as a general starting guide only.
| Pool size | Sand filter | Cartridge filter |
|---|
Your filter's rated design flow should accommodate your pump's operating flow. Excessive flow through an undersized filter doesn't damage the tank outright — but it can cause poor filtration, increased pressure, and reduced performance. Always check the manufacturer's rated flow.
| Pool size | Gas / Propane | Heat Pump |
|---|
These are general starting ranges, not absolute requirements. Add the Pool Heater Calculator section to this page for a size estimate based on your actual temperatures and pool surface area.
Filter capacity
Your filter must be able to accommodate the system's operating flow — check its rated/design flow, not just its size.
Plumbing size
Make sure your required GPM is appropriate for your pool's plumbing diameter — undersized pipe restricts flow and adds resistance.
Variable speed
Variable-speed pumps give you far more control over flow and can run efficiently at lower RPM for everyday circulation.
Equipment sizing is based on general industry guidelines and the information entered above. Actual system requirements may vary. Verify equipment specifications and manufacturer requirements before installation.
How often should you run your pump?
Move the sliders below and watch your recommended runtime update instantly.
Your setup
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Size your pool heater
Change your temperatures below and see your estimated heater size and heat-up time update instantly.
Your pool & temperatures
Estimated heat-up time
General heater size guide
| Pool size | Gas / Propane | Heat Pump |
|---|
Use a pool cover
Evaporation is one of the largest sources of pool heat loss. A cover can substantially reduce heat loss and improve heating efficiency.
Heat during warmer conditions
Heat pumps generally perform better when ambient air is warmer, so heating on mild days is more efficient than during cold snaps.
Avoid undersizing
A larger-capacity heater generally reaches your target temperature faster, but equipment should still match your pool, plumbing, and gas/electrical service.
Equipment sizing is based on general industry guidelines and the information entered above. Actual system requirements may vary. Verify equipment specifications and manufacturer requirements before installation.
